Refund policy

REFUND & RETURN POLICY

At Veloxclubs, we stand behind the quality of our products. Please review the following policy before placing your order.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, as long as the order has not already been shipped.

Because orders may enter processing quickly, please contact us as soon as possible at support@veloxclubs.com if you need to cancel or modify your order.

Once an order has been shipped, it can no longer be canceled.

If we are unable to ship your order within the advertised or agreed shipping timeframe, any cancellation or refund rights required by applicable law will still apply.

DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or defective, please contact us within 30 days of delivery.

To help us verify and resolve the issue, we may request:

  • Your order number
  • Photos or video showing the issue
  • Photos of the packaging
  • Photos of the shipping label
  • Additional information reasonably necessary to verify the claim

Please keep the product and original packaging until your claim has been resolved.

Once the issue is verified, we may offer a replacement or refund, depending on the circumstances.

SIGNIFICANTLY DELAYED ORDERS

If your package has not arrived more than 10 business days after the estimated delivery date, please contact us at support@veloxclubs.com.

We will review the tracking information and, when necessary, work with the shipping carrier to investigate the shipment.

Depending on the results of the investigation and applicable law, a replacement or refund may be provided.

RETURNS

We do not accept returns simply because a customer changes their mind, orders the wrong item, no longer wants the product, or decides they do not like the product.

Returns are accepted for qualifying damaged or defective products as described in this policy, unless additional return rights are required by applicable law.

Do not send any product back without contacting us first.

To request a return, contact:

support@veloxclubs.com

If your return is approved, we will provide instructions on where and how to return the item. Items returned without prior authorization may not be accepted.

REFUND LIMITATIONS

Refunds or replacements may be denied when:

  • The customer provided an incorrect or incomplete shipping address.
  • The product was damaged due to misuse, improper installation, modification, neglect, accident, or normal wear and tear.
  • The customer cannot provide reasonable proof of the reported damage or defect.
  • The claim is submitted outside the applicable claim period.
  • The item returned is not the same product originally purchased.
  • The item has been intentionally damaged or altered after delivery.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

INTERNATIONAL ORDERS & CUSTOMS

International customers are responsible for customs duties, import taxes, fees, and other charges imposed by their country.

If a customer refuses or fails to pay required customs or import charges and the package is returned to Veloxclubs, the customer will not automatically be entitled to a full refund.

If a refund is approved after the package has been returned to us, original shipping charges, return shipping costs, customs charges, carrier fees, or other costs incurred because of the refused shipment may be deducted from the refund to the extent permitted by law.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

After we issue the refund, your bank or credit card provider may take additional time to process and post the funds to your account.

APPOINTMENT DEPOSITS

All appointment deposits are non-refundable.

Appointment deposits are used to secure your installation request and reserve time for our team to review your vehicle information and appointment availability.

The deposit will be applied toward the total installation cost at the time of service.

If the customer cancels, misses the appointment, or does not complete the installation, the deposit will not be refunded.

CONTACT US

For return, refund, cancellation, or order questions, contact:

support@veloxclubs.com