Refund policy


To start a return, you can contact us at support@veloxclubs.com


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 

support@veloxclubs.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellation

Orders can only be canceled before they are processed. If payment has already been made and you need to modify or cancel, please contact us within 15 minutes of purchase to maximize the chance of success. However, because we process orders immediately for fast shipping, cancellation cannot be guaranteed. Once an order enters processing, packaging, or shipping, it can no longer be canceled. Please note that any order placed with multiple discount codes will be canceled automatically.

Refunds & Returns

We stand behind our products with a satisfaction guarantee. Refunds or replacements are available if your order:

  • Arrives defective

  • Is damaged in transit we will need unboxing video of package as a proof transit damage!

  • Arrives late (more than 10 business days after shipment)

You must notify us within 30 days of the delivery date shown in your tracking link. At that point, you may choose either a refund or a replacement. We may request video proof to confirm the issue.

Please consider adding shipping insurance at checkout to protect your order from damage, loss, or theft during delivery. Once the carrier marks the package as delivered, we are not responsible for stolen or missing packages. For damaged items, please contact us within 48 hours with photos of the item, packaging, and shipping label so we can help with a claim.

 

Refund Limitations

Refunds will not be issued if:

  • Delivery fails due to circumstances under your control (e.g., an incomplete or incorrect shipping address).

Appointment Deposits
All appointment deposits are non-refundable. Appointment deposits are used to secure your installation request and reserve time for our team to review your vehicle information and appointment availability. The deposit will be applied toward the total installation cost at the time of service. If the customer cancels, misses the appointment, or does not complete the installation, the deposit will not be refunded.