Shipping policy

 

SHIPPING POLICY

At Veloxclubs, we work to process and ship orders as quickly and securely as possible. Please review the following information before placing your order.

ORDER PROCESSING

Most in-stock orders are processed and shipped within 1 business day.

During high-volume periods, product launches, sales, holidays, or other peak periods, processing may take up to 7 business days.

Business days do not include weekends or public holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

ESTIMATED DELIVERY TIMES

Estimated delivery times after shipment are:

  • North America – Standard Shipping: approximately 5–7 business days
  • International Shipping: approximately 12–24 business days
  • Express Shipping: When available, estimated delivery options will be displayed at checkout.

Delivery times are estimates and are not guaranteed arrival dates. Carrier delays, weather, customs processing, local delivery conditions, and other circumstances outside our control may affect delivery.

PRE-ORDERS

Products marked as PRE-ORDER are not ready for immediate shipment.

The estimated shipping date or shipping window will be displayed on the applicable product page at the time of purchase.

If an order contains both pre-order and in-stock products, the items may be shipped together when the pre-order item becomes available unless otherwise stated.

If there is a significant delay to the advertised pre-order shipping timeframe, customers will be notified and provided any cancellation or refund options required by applicable law.

SHIPPING COSTS

Shipping rates are calculated at checkout based on the destination, package details, and shipping method selected.

All available shipping options and costs will be displayed before checkout is completed.

TRACKING INFORMATION

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the shipping carrier to activate and update the tracking information.

Customers should also check their spam or junk folder if they do not see the shipping confirmation email.

SHIPPING PROTECTION

Veloxclubs may offer optional Shipping Protection at checkout.

Shipping Protection provides additional coverage for qualifying packages that are lost, stolen, or damaged during transit, subject to the Shipping Protection terms presented at checkout.

If you purchased Shipping Protection and experience a shipping issue, contact us at:

support@veloxclubs.com

We may request information such as:

  • Order number
  • Tracking information
  • Photos or videos of damaged products or packaging
  • Photos of the shipping label
  • Confirmation of the delivery address
  • Other reasonable information needed to review the claim

Approved Shipping Protection claims may qualify for a replacement or refund according to the applicable protection terms.

Shipping Protection is optional and does not limit any rights customers may have under applicable law.

ORDERS WITHOUT SHIPPING PROTECTION

Customers are not required to purchase Shipping Protection.

If an order placed without Shipping Protection becomes lost, damaged, or experiences another carrier-related delivery issue, contact us at support@veloxclubs.com.

We will review the tracking information and, when appropriate, assist with a carrier investigation or claim.

Any replacement or refund will depend on the circumstances, carrier findings, our Refund & Return Policy, and applicable law.

DAMAGED PACKAGES

If your package or product arrives damaged, contact us as soon as possible and within the applicable claim period stated in our Refund & Return Policy.

Please keep:

  • The product
  • Original packaging
  • Shipping box or mailer
  • Shipping label
  • Any damaged packaging materials

We may request photos or video before approving a replacement or refund.

Please do not discard the packaging until the issue has been resolved because the shipping carrier may require it as part of an investigation.

LOST OR SIGNIFICANTLY DELAYED PACKAGES

Carrier tracking may occasionally experience delays or temporary gaps in updates.

If your package has not arrived more than 10 business days after the estimated delivery date, contact us at:

support@veloxclubs.com

We will review the tracking information and, when necessary, assist with a carrier investigation.

If a shipment is determined to be lost, the resolution will depend on the circumstances, whether Shipping Protection was purchased, carrier findings, and applicable law.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location.
  • Check with household members.
  • Check with neighbors when appropriate.
  • Check mailrooms, parcel lockers, front desks, or other secure delivery areas.
  • Allow a short period of time in case the carrier marked the shipment delivered before completing delivery.

If you still cannot locate the package, contact support@veloxclubs.com.

Orders with Shipping Protection may qualify for coverage for qualifying stolen or delivered-but-missing packages according to the applicable Shipping Protection terms.

For orders without Shipping Protection, we will assist with available carrier investigation options.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact support@veloxclubs.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

If an order is returned to Veloxclubs because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required to resend the package.

Original shipping charges and carrier fees may be non-refundable to the extent permitted by law.

RETURNED TO SENDER

Packages may be returned to Veloxclubs because of:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Unclaimed packages
  • Refused deliveries
  • Unpaid customs duties or import fees

If a package is returned to us, please contact support@veloxclubs.com.

Additional shipping charges may be required if the customer wants the order reshipped.

If a refund is approved instead of reshipment, original shipping costs, return shipping costs, carrier fees, customs charges, or other costs associated with the returned shipment may be deducted from the refund to the extent permitted by law.

INTERNATIONAL ORDERS, CUSTOMS & IMPORT FEES

International customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Customs clearance charges
  • Other fees imposed by the destination country

These charges are not included in the product price or shipping price unless specifically stated at checkout.

Veloxclubs does not control customs charges and cannot guarantee how much a customer may be required to pay.

Customers are responsible for understanding the customs and import requirements of their country before ordering.

REFUSED OR UNPAID CUSTOMS CHARGES

If an international customer refuses or fails to pay required customs duties, taxes, or import fees, the shipment may be refused, abandoned, destroyed, or returned to Veloxclubs.

Veloxclubs is not responsible for delays or losses caused by the customer’s failure to complete customs requirements.

If the package is returned to us and a refund is approved, the following costs may be deducted from the refund to the extent permitted by law:

  • Original shipping charges
  • Return shipping charges
  • Customs fees
  • Import charges
  • Carrier fees
  • Other expenses incurred because the shipment was refused or returned

A customer is not automatically entitled to a full refund simply because they refused to pay customs or import charges.

CUSTOMS DELAYS

International orders may be delayed while being processed by customs authorities.

Customs delays are outside the control of Veloxclubs and may cause an order to arrive later than the estimated delivery timeframe.

Veloxclubs is not responsible for customs processing times.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Customs delays
  • Holidays
  • Transportation disruptions
  • Incorrect addresses
  • Local delivery issues

We will assist customers when possible, but we cannot guarantee carrier delivery dates.

CONTACT US

For shipping, tracking, delivery, customs, or Shipping Protection questions, contact:

support@veloxclubs.com